Shipping & Returns
Shipping
Tala Barbotin Khalidy ships with USPS for both domestic and international orders, and there is now a UPS option for international expedited orders as well.
Tala Barbotin Khalidy will ship your order within 5-7 business days after receipt of payment via USPS Priority Mail, First Class Mail, and First Class International, or UPS Ground or Next Day services(arrival time varies according to the place of shipment). Tala Barbotin Khalidy is not liable for import duties on international orders. Tracking will be provided the day of shipment.
Let us know when you place an order if you'd like to sign for your package (please make sure to do this if you've had a package gone missing or stolen before). For all orders, you will receive tracking information via e-mail once your order ships.
If you select Express options, we will do everything in our power to ship the following business days.
If you believe your package is damaged or missing, please file a claim with USPS or UPS (according which option you elected at checkout.) Tala Barbotin Khalidy is not responsible for providing refunds for lost or stolen packages post-delivery.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot provide you with a refund or exchange.
To be eligible for a return, your item must be delivered damaged, or have been the incorrect product you ordered (wrong size applies.) It must be unused and in the same condition that you received it. It must also be in the original packaging.
PIECES THAT ARE NOT ELIGIBLE FOR RETURN:
FACE MASKS
ITEMS ON SALE
Exchanges (If Applicable)
We only replace items if they are defective, damaged or ordered in the wrong size. If you need to exchange for the same item, send us an email at tala@talabarbotinkhalidy.com.
Shipping for Returns
To return your product, send us an email at tala@talabarbotinkhalidy.com to receive information about the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.